Sprint Security Training & Development
Our Mission
Sprint Security Training & Development will provide qualifications from the company's distinguished headquarters located at The Mansion House, Wrest Park, Bedfordshire.
Sprint Security Training & Development operates the most esteemed training centre in the United Kingdom. We are committed to providing our students with an outstanding experience throughout their courses at Sprint Security Training & Development. During lunch breaks, students have the option to visit a nearby restaurant, which is conveniently located within a two-minute walk from the training centre, for refreshments and meals. Additionally, students may choose to unwind in the exquisite gardens.
Sprint Security Training & Development can deliver our Highfield Level 2 Award in Conflict Management (RQF)​ qualifications at your work place. More information can be found by scrolling down this page.
Qualifications
Highfield Level 2 Award in Conflict Management (RQF)​
Give staff the skills to resolve conflict effectively and respectfully.
Not all customer facing roles are the same, and sometimes dealing with the public can have its challenges, particularly when handling issues and complaints.
The Highfield Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
Topics covered:
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how communication can be used to solve problems and reduce the likelihood of conflict
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the factors that influence human responses in conflict situations
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how to assess and reduce risks in conflict situations
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how to communicate effectively and de-escalate conflict in emotive situations
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good practice to follow after conflict situations
Qualifications
Highfield Level 2 Award in Front of Stage Pit Barrier Operations (RQF)
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Give your live events staff confidence in their skills.
The live events industry has seen phenomenal growth over the last couple of decades, and with it demand for skilled pit barrier operators who can help ensure events run smoothly and safely.
The Highfield Level 2 Award in Front of Stage Pit Barrier Operations (RQF) has been developed for staff working in live events who are positioned at the front-of-stage pit barrier and who need the skills and understanding to manage what can be a challenging environment.
Topics include:
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The purpose of the front-of-stage pit barrier
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The roles and responsibilities of front-of-stage pit barrier personnel
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The health and safety of individuals within the barrier system
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Recognise audience activity and respond appropriately while working in the front-of-stage pit barrier
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(This qualification is part of Sprint Security Training & Development's Train & Retain scheme. At the end of the course, please notify your tutor if you wish to added to our professional & dedicated team of Front of Stage Pit Barrier Operatives for the opportunity to work in the live entertainment industry.)
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(This qualification is a Health & Safety qualification and not Security, therefore you do not require to hold a Security Industry Authority (SIA) licence to work the Front of Stage Pit Barrier area, however you will need this qualification)
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Delivering our Highfield Level 2 Award in Conflict Management (RQF)​ Qualification at your workplace, also known as in-house training, offers a convenient and cost-effective way to enhance employee skills and knowledge, ensuring training is relevant and immediately applicable to daily operations.
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Why In-House Training:
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Relevance and Practicality:
Training delivered in the workplace makes learning immediately applicable to daily operations, boosting productivity and improving the quality of products or services.
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Cost-Effectiveness:
Hosting training in-house can be more cost-effective, especially for large groups, as it avoids venue fees and delegate travel costs.
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Convenience:
On-site training is convenient for employees, allowing them to learn without disrupting their work or requiring travel.
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Employee Engagement:
In-house training can foster a stronger sense of accountability and engagement among employees.
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Improved Efficiency:
Training can lead to increased productivity and improved efficiency within the workplace.
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Instructor-Led Training (ILT): Traditional classroom-based training, effective for large groups.
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Sprint Security Training & Development
Delivering Highfield Level 2 Award in Conflict Management (RQF)​Qualification In-House